Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Brandon Yarnell
on 05-Jan-2024 |
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Multiple times to Signature Key West over the years and zero positive experiences including the latest trip arriving on 12/28/23. Too many issues to list yet nothing will change because Signature has a monopoly and knows it. Arrival is generally smooth, but departure is always chaos filled with delays, excuses, and frustration. Even with knowledge of departure time, never had the a/c back on the line and ready. Worse, airplane is "blocked in" by other a/c that needs to be moved. Always enjoy Key West itself, but Signature sure leaves a bad taste in the mouth every time.
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From Bob Bittner
on 08-Dec-2023 |
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Bogus "event fee" for no reason except they can get away with it for while. Bogus handling fee for no "handling" services provided and bogus infrastructure fee that doesn't go to the airport. This is why monopolies are evil, especially government-protected monopolies that equate to theft of public infrastructure.
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From Manny Hart
on 07-Feb-2023 |
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Great service from Signature and the Tower. We flew in on January 31, 2022 in a 172 around 1600Z and air and ground traffic were super busy. The Tower did a wonderful job sequencing us through the pattern with both small aircraft and airliners. Controllers were super efficient, courteous, friendly, and helpful - both during our arrival and departure. The controllers at KEYW are great! Thanks!
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From Charles Lloyd
on 29-Jul-2022 |
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My accountant has a creed that I've always applied in that "pigs get fat, hogs get slaughtered". $10.87/ a gal for 'blue gold'.... Really.
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From G. Dean
on 21-Jun-2022 |
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The service was excellent, line personnel guided us to a spot right in front of the FBO - currently housed in a trailer - then helped put the cover on the plane before towing it away to parking. The desk staff was courteous and efficient. There is a $35 handling fee that was waived with the purchase of 10g of fuel, which although expensive was priced as advertised. Parking was $35 per night. On the way out they gave us a ride to the plane in a nice air-conditioned van. On a side note, we took an Uber to our hotel near the southernmost point for $16.
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From Mario Manzano
on 20-Apr-2022 |
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Novalet and Aldony have to be the best customer service agents my wife and I have had the pleasure of working with in 27 yrs. of flying together. They both went above and beyond all with the best attitudes we have encountered. We forgot a phone and without hesitation they not only were concerned but both were helping search for and find the phone where we left it. They were extremely helpful with rental suggestions for bikes, scooters, golf carts and a range of activities to do on the island. The 2 of them give Signature a completely different perspective from the usual not so friendly approach to small GA airplanes.
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From Ron Roberts
on 15-Feb-2022 |
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Flew in for a weekend getaway with two GA airplanes. Busy operation turning private jets every few minutes. Great staff, fees as advertised, fuel price as posted. Nice clean facility. We had a small mx problem and their staff was speedy and helpful. Budget rental car operation in terminal was beyond terrible.
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From Fritz Rohrscheidt
on 09-Feb-2022 |
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Professional operation, well trained staff, $35 per night for parking our Mooney for a week felt reasonable in view of the limited space, call ahead so there are no surprise fees
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From John Morton
on 16-Nov-2021 |
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Out of control! For TBM $7.50 Jet A with 50 gal minimum $240.00 per night tiedown and first time ever a special event fee of $500.00 for the power boat races! I have been going to Key West for 30 years, for the first time ever we went to Marathon and rented car.
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Multiple times to Signature Key West over the years and zero positive experiences including the latest trip arriving on 12/28/23. Too many issues to list yet nothing will change because Signature has a monopoly and knows it. Arrival is generally smooth, but departure is always chaos filled with delays, excuses, and frustration. Even with knowledge of departure time, never had the a/c back on the line and ready. Worse, airplane is "blocked in" by other a/c that needs to be moved. Always enjoy Key West itself, but Signature sure leaves a bad taste in the mouth every time.
The service was excellent, line personnel guided us to a spot right in front of the FBO - currently housed in a trailer - then helped put the cover on the plane before towing it away to parking. The desk staff was courteous and efficient. There is a $35 handling fee that was waived with the purchase of 10g of fuel, which although expensive was priced as advertised. Parking was $35 per night. On the way out they gave us a ride to the plane in a nice air-conditioned van. On a side note, we took an Uber to our hotel near the southernmost point for $16.
Novalet and Aldony have to be the best customer service agents my wife and I have had the pleasure of working with in 27 yrs. of flying together. They both went above and beyond all with the best attitudes we have encountered. We forgot a phone and without hesitation they not only were concerned but both were helping search for and find the phone where we left it. They were extremely helpful with rental suggestions for bikes, scooters, golf carts and a range of activities to do on the island. The 2 of them give Signature a completely different perspective from the usual not so friendly approach to small GA airplanes.
