Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Tom Hart
on 23-Apr-2024 |
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Rental car and fuel truck waiting when I shut down the jet.... Ready for the next within 15 of shutdown... Superb service here, this is my go to stop in the area, great coordination between front desk and line crews.
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From Karl P. Young
on 27-Oct-2023 |
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I had reserved a HERTZ car on-line as a one way with a pick up at TLH Million Air and a drop at LZU Sheltair, all of this was available online. I did this to pick up a Navajo and fly it back to TLH. When I went to return the car, 30 minutes before my rental extension time was up, the FBO said, "We don't have a record of the rental", I said, that's because it was a one way from TLH. The FBO said, "We can't accept the return". What should have been a no-brainer drop off ended up costing me a lot of aggravation, $17 for an Uber, and I lost an hour that I didn't have to spare. BE AWARE BRINGING A ONE-WAY HERTZ TO DROP OFF AT SHELTAIR!! – BTW after complaining to HERTZ, they supposedly escalated my complaint, but I have not heard back from them.
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From Mike Dwyer
on 10-Jul-2023 |
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A relatively small FBO but fantastic service and friendly people there. Free cookies and water. Took the crew car to lunch.
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From Jeff Henderson
on 14-Apr-2023 |
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Don't plan on leaving on time. Three trips out of this FBO since they took over. All three were delayed by lack of planning and organization to get your plane on line on time. So far have had to purchase over $12000 in jet fuel elsewhere because of delays from line service. Only one guy, Tory, is busting his butt to try and make it work. Pitiful for a business that has 15 other locations and should have had this all lined out before putting their name up.
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I had reserved a HERTZ car on-line as a one way with a pick up at TLH Million Air and a drop at LZU Sheltair, all of this was available online. I did this to pick up a Navajo and fly it back to TLH. When I went to return the car, 30 minutes before my rental extension time was up, the FBO said, "We don't have a record of the rental", I said, that's because it was a one way from TLH. The FBO said, "We can't accept the return". What should have been a no-brainer drop off ended up costing me a lot of aggravation, $17 for an Uber, and I lost an hour that I didn't have to spare. BE AWARE BRINGING A ONE-WAY HERTZ TO DROP OFF AT SHELTAIR!! – BTW after complaining to HERTZ, they supposedly escalated my complaint, but I have not heard back from them.
A relatively small FBO but fantastic service and friendly people there. Free cookies and water. Took the crew car to lunch.
Don't plan on leaving on time. Three trips out of this FBO since they took over. All three were delayed by lack of planning and organization to get your plane on line on time. So far have had to purchase over $12000 in jet fuel elsewhere because of delays from line service. Only one guy, Tory, is busting his butt to try and make it work. Pitiful for a business that has 15 other locations and should have had this all lined out before putting their name up.
